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Please take a look at our vacancies page for current opportunities.  If there is no vacancy matching your skill-set at this time and you are interested in a career with ReAssure, please complete the form below and send us your CV.

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Before you can submit your details, you must read and accept our Job Applicant Data Protection Notice


Job Applicant Privacy Notice – What ReAssure does with your data

ReAssure, part of the Phoenix Group'

As part of any recruitment process, ReAssure will need to process personal data relating to job applicants. This privacy notice explains the type of information we collect about you, why we need this information and how we protect it. This notice also explains your rights in relation to the information we hold.

What is ReAssure’s role?

Under Data Protection regulations ReAssure UK Services Limited (ReAssure), is classed as a ‘Data Controller’. This means we’re responsible for looking after the information you share with us. We process and store your information to enable us to effectively manage the recruitment process.

What types of information do you collect?

We collect and processes a range of information about you for application and recruitment process purposes. This may include:

  • basic personal information and contact details including your name, address, telephone number, email address
  • information submitted by you in support of your application
  • information about your previous employment history including your CV, details of your qualifications, skills, experience and employment history.
  • information about your criminal record and/or your credit history
  • information about your nationality and entitlement to work in the UK
  • information about your current salary and benefits.
  • equal opportunities monitoring information including information about your ethnic origin, sexual orientation and religion or belief
  • whether or not you have a disability for which we may need to make reasonable adjustments during the recruitment process.

Why might you need my personal information?

We need your information to process your application for specific vacancies and to meet our obligations under the fair and equal processing of all job applicants. For example, we need to process your data to submit your application to the relevant department, contact you to arrange interviews and process your offer of employment.

Where do you collect information from?

We may collect information from the following places;

  • directly from you, such as when you input it directly into our ReAssure Careers Website
  • through the application process or via other forms or information you provide in connection with your application (e.g. CV, interview, assessments, right to work documentation etc.);
  • from third parties, including referees, former employers, employment recruitment agencies, the Disclosure and Barring Service and credit reference agencies, subject to the requirements of applicable law
  • from third party providers of assessment tools such as psychometric testing

What legal basis do you have for processing my information?

When processing personal and sensitive information we must have an appropriate reason for doing so. This is called a “legal basis”. Our legal bases for processing your information are:

i)  Performance of a contract


We will need to process data to take steps at your request prior to entering into contract with you.

ii) Legitimate business interests of ReAssure

In some cases, we have a legitimate interest in processing your information. Legitimate interests in this context means the interests of ReAssure to enable us to run an effective business. If we use this basis we will always make sure our approach is fair.

We rely upon legitimate interest in the following circumstances:


To ensure a fair and consistent recruitment process We do this to manage the recruitment process and confirm a candidate’s suitability for a role. We also ensure equality and a consistent candidate experience for all applicants
To undertake equal opportunities monitoring. This is for us to ensure we have a representative and diverse workforce.       You are entirely free to decide whether or not to provide such data and there are no consequences of failing to do so


To operate and keep a record of the recruitment process We do this to ensure compliance with internal policies and processes, and for protecting our position in legal proceedings
For audit and management information purposes We do this to assess the adequacy and effectiveness of our internal control systems and procedures


To help prevent and detect crime, fraud and money laundering and to protect the business. We may need to carry out personal checks including on your criminal and credit history. This leaves a soft footprint on your credit file, but won’t affect your credit rating.


You have the right to object to your information being processed in these ways. However if you do object, we may be unable to process your application.

i)  Compliance with a legal obligation

We will need to process data to ensure that we are complying with our legal obligations in the following areas:

  • employment law e.g. a fair and equal recruitment process
  • immigration, work permits and residency law e.g. to check your eligibility to work in the UK
  • statistics, archiving and records management
  • external regulations e.g. compliance with our regulatory bodies
  • to comply with requests made by law enforcement agencies



We may need ask for your consent in order to collect and process your personal and/or sensitive data. These would include:

  • equal opportunity monitoring
  • psychometric testing
  • checks on your criminal history
  • checks on your credit history
  • electoral role checks

If we ask for your consent, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. If you do provide us with consent then it can be refused or withdrawn at any time.

Will you share my information with anyone else?

Your information may be shared within ReAssure and the Phoenix Group but only when it is required for the purposes of the recruitment process or to fulfil one of the purposes of processing personal data.

Typically this would include sharing information with limited individuals from the following:

  • Human Resources,
  • Facilities Department
  • Line managers
  • Legal, regulatory and compliance
  • Internal Audit
  • Certain managers who may need access to your information in connection with assessing or processing your application.
  • IT where access to the data is necessary for the performance of their roles

We may also disclose your personal data to third parties such as:

  • to third parties whom you provide us with consent, for example in the provision of references
  • pre-employment screening agencies to carry out pre-employment checks
  • providers of information technology support or technical and organizational services
  • governmental authorities, public and private social security and insurance agencies; courts, as required or permitted by law
  • recruiting and staff leasing agencies
  • providers of legal advice and support
  • Regulators to ensure we comply with regulatory requirements

Your personal data will only be disclosed to third parties where necessary in connection with the purposes listed or if required by law.

We require any organisation who receives your information from us, to treat it with the same level of protection as if we were dealing with it.

Will my data be used for automated decision-making and profiling?

We do not make decisions connected to your employment based solely on automated decision-making.

We carry out some profiling activities, including the use of psychometric testing, to support managers during the recruitment process. Where such tools are used they are optional and there are no consequences for not wishing to consent to profiling being undertaken.

Does my information get transferred outside the European Economic Area?

Due to the multinational character of the Phoenix group of which we are part, your personal data may be transferred to countries outside the European Economic Area, for example if a third party develops information offshore.

We require any organisation who receives your information from us, to treat it with the same level of protection as if we were dealing with it. We do this through using contractual measures and appropriate technical and organizational security measures.

How long do you keep my information for?

If your application for employment is unsuccessful we will hold your data on file for 3 months after the end of the relevant recruitment process. If you agree to allow us to keep your personal data on file, we will hold your data on file for a further 12 months for consideration for future employment opportunities. At the end of that period, or once you withdraw your consent, your data is deleted or destroyed.

If your application is successful personal data gathered during the recruitment process will be transferred to your personnel file. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

How can I access my personal information?

 You can request a copy of all the personal information we hold about you. You can do this by phone, email or in writing, and it’s known as a subject access request (SAR). This will be provided to you free of charge and within 1 month of your request.

You can also ask for the personal information that you have given during the application process to be sent to you in a machine-readable format. This is known as data portability.

Data portability is restricted to the information you have given us, and is therefore usually limited to basic personal information. You can request this free of change and it will be provided to you within 1 month of your request.

If you would like any further information on how to request the information we hold on you please contact HR via

Can I ask you to delete the data you hold about me?

You can request that we remove or delete your personal data if there isn’t a reason for us to continue to process it. We are required to keep some information for a specific period

We’ll consider each request to delete information on its own merits.  If we can’t delete your information we’ll explain to you why we need to keep it.

If we agree to delete your information, we’ll also ask any third parties to remove any of your data that we shared with them.

What do I do if the data you hold about me is incorrect?

If you believe that we hold incorrect or incomplete data about you, please contact HR via  as soon as possible. We’ll update any incorrect information once we’ve checked it, but we might need evidence of the changes (for example a marriage certificate to change your name).

What do I do if I’m not happy about how you’re processing my personal information?

You have the right to object if you feel it’s not in your best interests. You can ask us to restrict how we process your personal information

However, restricting the way we process your information may affect our ability to effectively manage your application. Further information will be given to you at the time if you make a request.

How does ReAssure keep my information secure?

We take the security of your data very seriously. We have a number of internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties.

How do I contact ReAssure’s Data Protection Officer?

If you’d like to contact our Data Protection Officer (DPO) or you’d like more information, you can email

Or write to:

The Data Protection Officer, ReAssure, Windsor House, Telford, TF3 4NB.


How do I make a complaint about the way you treat my information?

If you have any concerns or complaints about how we treat your information please contact us at if you’re not happy with our response you can raise your concerns with the Information Commissioners Office (ICO) by visiting They also have a helpline that’s open Monday to Friday 9am to 5pm on 0303 123 1113.


This Data Protection Notice was updated on 1st July 2020.



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