ALPHA Failure Management Analyst

Job reference RA1375/2018

Job summary

ReAssure are looking to recruit a dedicated ALPHA Failure Management Analyst to join our team within the Customer Services Support function.  The position will be based in Telford on a permanent basis.  This vacancy represents an opportunity to join one of Telford’s largest employers, within an ever changing environment where you will discover the potential to perform and grow.

In this role as ALPHA Failure Management Analyst, you will be responsible for investigating daily ALPHA Failures and analysing the errors received whilst managing Stakeholders expectations,

Competitive Salary & Benefits package, including 27 days’ holiday, pension, healthcare

Originally founded in 1963, ReAssure is a life and pensions company which buys and administers closed books of business from other companies. Built on a 2000-strong team with a wide range of skills and experience, there’s one constant running through the ReAssure business – ‘Change’. Join us and you’ll have opportunity to drive our growth and progress through your own success.


Key responsibilities

  • Completing daily tasks to a high level
  • Identify and analysing root cause. Escalating trends when identified and proposing solutions to fix the problems
  • Maintain positive relationships with key stakeholders
  • Liaise with other areas of the business as relevant to establish the nature of any underlying issues and independently verify the issue

Key skills/experience required

  • Advanced skills in MS Word & Excel
  • Experience in SQL/PLSQL/Q&E preferred
  • Numerate and computer literate
  • Strong attention to detail
  • Strong analytical skill
  • Ability to think analytically and should be a problem solver
  • Ability to work under own initiative and independently
  • Proven ability to adapt to change and have a flexible attitude at work
  • Ability to gather and interpret relevant data and information
  • Ideally have 6 months experience of life and pensions industry

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Job category/type
Customer Services/Permanent


Date posted

Application closing date