Job reference RA3465 - Grade E/Universal

Job summary

ReAssure, part of Phoenix Group are recruiting a Customer Services Change & Integration Analyst to join our team within the Customer Services function. The position will be based in Norwich, Hitchin or Telford on a 12 month secondment contract. This vacancy represents an opportunity to join an ambitious organisation, within an ever-changing environment where you will discover the potential to perform and grow.

You will support business readiness activity, working on a variety of projects, and developing relationships with key stakeholders to ensure that Customer Services are engaged with upcoming change, and understand their requirements to enable successful project delivery.

You will support in the control and delivery of change that impacts Customer Services, coordinating all aspects of these deliveries to defined Critical Success Factors related to scope, time, cost and quality of business readiness. Engaging with Sponsors and all relevant stakeholders to ensure successful delivery whilst championing the change process. Providing functional knowledge and expertise to represent Customer Services within the wider organisation, supporting the delivery on change and integration initiatives.

Key responsibilities include:

  • Support the wider Customer Services team with a broad mix of business knowledge to provide breadth and depth of skills to support the ReAssure change portfolio
  • Support in delivery of business readiness activity for Change Projects impacting Customer Services ensuring accurate reporting of readiness of accepting change
  • Support the development of sustainable, commercially viable change solutions with clear linkages to ReAssure’s goals and business objectives
  • Provide input and challenge to design solutions to ensure compliance with business practice, conduct strategy requirements, target operating model and ALPHA principles.
  • Positively represent Customer Services in engagements with stakeholders.

Key skills/experience required:

  • Excellent problem solver with ability to analyse and present in a simplified and structured manner.
  • Interactive communication skills
  • Strong interpersonal skills, being able to be flexible and adaptable in your approach, with the ability to work with a variety of different stakeholders.
  • Good organisational skills, capable of managing own workload, whilst working as a team in a professional, cooperative and mutually supportive manner.
  • Decision making.
  • Ability to work on own initiative.
  • Ability to analyse and interpret data to pinpoint individual, team or process-level improvement potential.
  • Ability to perform under pressure
  • Attention to detail and timeliness in delivery.
  • Competent use of Word, Excel and other commonly used business applications

ReAssure is a highly respected name in the heritage Life Insurance and Pensions market. We are a 3000+ strong team built on a wide range of skills and a wealth of experience. Originally founded in 1963, we’re at a busy crossroads of regulatory and market changes in the insurance industry. We have a proven track record of successfully integrating blocks of pension, insurance and investment business.

As one of Britain’s Top Employers in financial services, we offer opportunities for you to challenge and develop yourself in a company that looks after our colleagues, customers and communities.

ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.

ReAssure offer an attractive benefits package for all permanent and fixed term employees, including 27 days’ holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from.

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Job category/type
Customer Services/FTC


Date posted

Application closing date