ALPHA Operational Analysis Analyst

Job reference RA2444 - Grade E

Job summary

ReAssure are looking to recruit a dedicated Customer Services Systems Support Analyst to join our team within the Customer Services Support function. The position will be based in Telford on a permanent basis. This vacancy represents an opportunity to join one of Telford’s largest employers, within an ever-changing environment where you will discover the potential to perform and grow.

In this role as a Customer Services Systems Support Analyst, you will need to work effectively under pressure and deliver quality output to required deadlines.

Originally founded in 1963, ReAssure is a life and pensions company which buys and administers closed books of business from other companies. Built on a 2000-strong team with a wide range of skills and experience, there’s one constant running through the ReAssure business – ‘Change’. Join us and you will have opportunity to drive our growth and progress through your own success.

ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.

ReAssure offer an attractive benefits package for all permanent and fixed term employees, including 27 days’ holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from.

Key responsibilities

  • Carry out routine processes using agreed and documented procedures.
  • Work collaboratively with other teams to understand business and customer needs.
  • Take ownership of tasks allocated to them and ensure actions passed to others are followed through
  • Perform high quality analysis and produce accurate output in line with requirements.
  • Obtain appropriate management approvals to the required solution (aligned with risk framework).
  • Deliver an easily understood solution to the end customer; taking into account their level of technical awareness.
  • Hold verbal and written communication with customers and stakeholders at all stages of the process.
  • Deliver all services to meet expectations.
  • Propose and implement process improvements to reduce cost and failure demand, whilst improving controls and increasing service.
  • Call out and investigate risks and issues to line management in a timely manner and assist with implementation of solution where appropriate.
  • Make decisions that ensure the integrity of financial data is maintained.
  • Ensure that all decisions are appropriately documented in an audit trail.
  • Deliver easily understood MI to stakeholders, which satisfies their requirements.
  • Actively support knowledge management within the Department
  • Positively participate in team meetings and workshops attended.
  • Review personal development and use appropriate median to build upon development area

Key skills/experience required

  • Drive for continuous development of self, processes and procedures
  • Works well with others / self even when working under pressure to tight deadlines
  • Confident communicator (able to actively participate in meetings and huddles)
  • Advanced skills in MS Word, Outlook and Excel.
  • You will be able to gather, analyse and interpret relevant data and information.
  • Ability to explain complex concepts in well-structured, plain English explanations.
  • You are numerate and computer-literate
  • Thorough knowledge and understanding of TCF principles
  • Demonstrates good organisational skills, ability to think methodically and be a problem solver.
  • Proven ability to adapt to change and have a flexible attitude at work
  • Able to identify improvement opportunities and call them out
  • Self-motivation, self-awareness and positivity
  • Understanding of how our work impacts the customers journey
  • Minimum 5 GCSE’s (Grades A-C) including Maths and English or equivalent

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Job category/type
Customer Services/Permanent


Date posted

Application closing date