CS Support Representative

Job reference RA2288 - Grade F

Job summary

ReAssure are looking to recruit a dedicated Representative to join our team within Customer Service Support.  The position will preferably be based in Hitchin on a permanent basis.  This vacancy represents an opportunity to join one of Hitchin’s largest employers, within an ever-changing environment where you will discover the potential to perform and grow.

Originally founded in 1963, ReAssure is a life and pensions company which buys and administers closed books of business from other companies. Built on a 2000-strong team with a wide range of skills and experience, there’s one constant running through the ReAssure business – ‘Change’. Join us and you’ll have opportunity to drive our growth and progress through your own success.

ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.

ReAssure offer an attractive benefits package for all permanent and fixed term employees, including 27 days’ holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from.

In this role as a Manual Production Representative, you will be responsible for providing efficient and effective Customer Service, that best satisfies the customer’s needs, within our set service guidelines and standards Delivering to our Operational Excellence Principles, including Next Day Processing, Get Next, First In First Out, and Right First Time.

Key responsibilities

  • Carry out routine processes following Alpha error within agreed SLA and ensuring right first time customer communication.
  • Meet productivity targets, being efficiently available to deal with the next customers request in the queue. Meet the agreed targets, and promptly discuss any barriers and constraints to meeting these with your team leader.
  • Obtain appropriate accreditation where required within process (in line with risk frame work)
  • Escalate risks and issues to line management in a timely manner.
  • Work flexibly in a team environment for the Customer Services division, working on different customers and/or work queues and different teams to meet the changing demands of the business to demonstrate high levels of versatility.
  • Identify potential process or practice improvements and constructively suggest to the team leader your recommendations to address these.
  • Work collaboratively within own team to meet team targets and priorities.
  • Actively participate in team meetings
  • Actively see feedback to aid personal development and reduce failure demand.
  • Actively support knowledge management.
  • The role will be locally based and limited travel expected.

Key skills/experience required

  • Ability to work under pressure and deliver to deadlines
  • Ability to work accurately, paying attention to detail
  • Proactivity in seeking feedback to aid personal development
  • Experience of Microsoft office (particularly Word and Excel)

Job category/type
Customer Services/Permanent


Date posted

Application closing date

Applications for this vacancy have now closed