Customer Service Representative

Job reference RA1812

Job summary

ReAssure are looking to recruit a dedicated Suspense Account Management Representative to join our team within the Customer Services Support function.

In this role as Suspense Account Management Representative, you will be responsible for completing suspense clearance in line with team procedures; identifying and recording root cause and raising trends you have identified.

Competitive Salary & Benefits package, including 27 days’ holiday, pension, healthcare,

ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.

Key responsibilities

  • You will follow agreed procedures for policies that are deemed broken with monies in suspense
  • Clear suspense by recommended fix solution or use existing ALPHA knowledge to apply where possible
  • Identify and record root cause. Calling out trends when identified
  • Work productively in a busy environment to meet deadlines right first time

Key skills/experience required

  • Basic skills in MS Word & Excel
  • Strong attention to detail
  • Ability to work under own initiative
  • Proven ability to adapt to change and have a flexible attitude at work
  • Ability to capture and interpret relevant data and information
  • Good Mathematical and Analytical skills
  • Ideally have 6 months experience of life and pensions industry or ALPHA billing knowledge

Job category/type
Customer Services/FTC


Date posted

Application closing date

Applications for this vacancy have now closed