Customer Service Representative

Job reference RA1905/2019

Job summary

ReAssure is responsible for administering a variety of Life and Pensions products. Within the Norwich based Customer Services Operation we are looking to recruit Customer Service Representatives to provide exceptional customer service that truly deliver what our customers need.

You will be supporting the servicing of Life or Pension policies across call taking or administration, delivering on your promises and ensuring the customer is always treated fairly.

You have an opportunity to join one of Norwich’s largest employers, within an ever-changing environment where you will discover the potential to perform and grow.

You will be put into a team of 12-15 Customer Service Representatives and report to a Customer Services Team Leader. This is a permanent position.

Competitive Salary & Benefits package, including 27 days’ holiday, pension, healthcare

Creatively founded in 1963, ReAssure is a life and pensions company which buys and administers closed books of business from other companies. Built on a 2000-strong team with a wide range of skills and experience, there’s one constant running through the ReAssure business – ‘Change’. Join us and you’ll have opportunity to drive our growth and progress through your own success.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Key responsibilities

  • Delivering effective customer service in a call taking or administration environment across a range of life or pension policies whilst aligning with regulatory guidelines
  • Delivering accurate outputs to customers.
  • Accurately updating administration systems to keep all policy records up to date.
  • Complete tasks within agreed timescales, working through processes which utilise a number of systems and conforming to processing standards
  • Working flexibly in a team environment and collaborating with the wider function
  • Identify potential process or practice improvements and constructively suggest to the team leader your recommendations to address these.

Key skills/experience required

  • You need excellent listening skills
  • Ability to show compassion with Customers
  • Good call handling, social and interpersonal skills
  • Clerical accuracy
  • Good literacy skills
  • Ability to remain composed and focus on the customer in a dynamic and changing environment
  • Shown ability to adapt to change and have a flexible attitude to work
  • A good level of computer literacy
  • Ability to work to high productivity levels while maintaining consistently high quality.

Job category/type
Customer Services/Permanent


Date posted

Application closing date

Applications for this vacancy have now closed