Manual Calculations Representative

Job reference RA3010 - Grade F/Universal

Job summary

ReAssure, part of Phoenix Group are recruiting a Manual Calculations Representative to join our team within the CS Support function. The position will preferably be based in Hitchin on a permanent contract basis. This vacancy represents an opportunity to join an ambitious organisation, within an ever-changing environment where you will discover the potential to perform and grow.

You will be responsible to understand and work to the team and department prioritisation rules to meet service standards.

Work to be performed in adherence with Reassure’s governance, risk and TCF framework. 

Key responsibilities will include: 

  • Carry out routine processes in line with documented procedures.
  • Obtain appropriate approvals where required within the process (in line with risk framework).
  • Escalate risks and issues to line management in a timely manner.
  • Work collaboratively within own team to meet team targets and priorities
  • Actively participate in team meetings.
  • Actively seek feedback to aid personal development and reduce failure demand.
  • Actively support knowledge management
  • Responsible to call out issues to line management
  • Carry out manual calculations in accordance with the current governance framework and in line with expected accuracy and productivity measures

 Key skills/experience required: 

  • Good skills in MS Word, Outlook and Excel.
  • Confident communicator (be able to actively participate in calls, meetings and huddles)
  • Able to process routine tasks with high level of quality
  • Self-motivation, self-awareness and positivity
  • Minimum 5 GCSE’s (Grades A-C) including Maths and English or equivalent
  • Preferred: A Level in Maths or above
  • Ideally basic knowledge of life and pensions products.
  • Ideally have 6 months experience of life and pensions industry.

ReAssure is a highly respected name in the heritage Life Insurance and Pensions market. We are a 3000+ strong team built on a wide range of skills and a wealth of experience. Originally founded in 1963, we’re at a busy crossroads of regulatory and market changes in the insurance industry. We have a proven track record of successfully integrating blocks of pension, insurance and investment business.

As one of Britain’s Top Employers in financial services, we offer opportunities for you to challenge and develop yourself in a company that looks after our colleagues, customers and communities.

ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.

ReAssure offer an attractive benefits package for all permanent and fixed term employees, including 27 days’ holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from.

Job category/type
Customer Services/Permanent


Date posted

Application closing date

Applications for this vacancy have now closed