ALPHA Operational Analysis Representative

Job reference RA2443 - Grade F

Job summary

ReAssure are looking to recruit a dedicated Representative to join our team within the Customer Services Support function.  The position will be based in Telford on a 9 month Fixed Term Contract/Secondment.  This vacancy represents an opportunity to join one of Telford’s largest employers, within an ever changing environment where you will discover the potential to perform and grow.

In this role as a Representative, you will be responsible for completing daily Exception Reports and investigating the errors received.

Originally founded in 1963, ReAssure is a life and pensions company which buys and administers closed books of business from other companies. Built on a 2000-strong team with a wide range of skills and experience, there’s one constant running through the ReAssure business – ‘Change’. Join us and you’ll have opportunity to drive our growth and progress through your own success.

ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.

ReAssure offer an attractive benefits package for all permanent and fixed term employees, including 27 days’ holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from.

Key responsibilities

  • Hold verbal and written communication with customers and stakeholders at all stages of the process.
  • Deliver all services to meet expectations
  • Positively participate in team meetings and workshops attended.
  • Carry out routine processes using agreed and documented procedures.
  • Identify and record root cause. Escalating trends when identified

Key skills/experience required

  • Advanced skills in MS Word & Excel
  • Experience in SQL/PLSQL/Q&E preferred
  • Numerate and computer literate
  • Strong attention to detail
  • Ability to think analytically and should be a problem solver
  • Ability to work under own initiative
  • Proven ability to adapt to change and have a flexible attitude at work
  • Ability to gather and interpret relevant data and information
  • Ideally have 6 months experience of life and pensions industry

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Job category/type
Customer Services/Permanent


Date posted

Application closing date