Job reference RA3291 - Grade F/Universal

Job summary

ReAssure, part of Phoenix Group, are recruiting a Representative to join our team within the Customer Services Support function. The position will preferably be based in Telford on a Permanent Basis. This vacancy represents an opportunity to join an ambitious organisation, within an ever-changing environment where you will discover the potential to perform and grow.

You will be responsible for completing administration tasks to a high standard and in line with service agreements, procedures and daily trading deadline. You will also be responsible for assisting and enabling company operations and effective service to our customers whilst being focussed on developing, implementing and sharing best practices within your working environment. 

Key responsibilities will include:

  • Handling and fulfilling incoming customer phone calls and written requests
  • Checking understanding of customer requests and taking personal responsibility for ensuring that all needs are understood and that all elements will be met first time, accurately – in line with our “One and Done, Right First Time” philosophy
  • Carry out checking and random sampling as required, providing constructive feedback to individuals on error and provide support to reduce errors
  • Reporting of Risks/Breaches through the appropriate escalation routes
  • To complete all tasks in line with service standards, procedures and compliance guidelines

Key skills/experience required: 

  • Strong IT skills and experience of using Microsoft Office
  • Excellent communication and telephony skills
  • High attention to detail
  • Ability to work to tight deadlines

ReAssure is a highly respected name in the heritage Life Insurance and Pensions market. We are a 3000+ strong team built on a wide range of skills and a wealth of experience. Originally founded in 1963, we’re at a busy crossroads of regulatory and market changes in the insurance industry. We have a proven track record of successfully integrating blocks of pension, insurance and investment business.

As one of Britain’s Top Employers in financial services, we offer opportunities for you to challenge and develop yourself in a company that looks after our colleagues, customers and communities.

ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.

ReAssure offer an attractive benefits package for all permanent and fixed term employees, including 27 days’ holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from

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Job category/type
Customer Services/Permanent


Date posted

Application closing date