Suspense Account Management Representative

Job reference RA2481 - Grade F

Job summary

ReAssure are looking to recruit a dedicated Suspense Account Management Representative to join our team within the Customer Services Support function.  The position will be based in Telford on a Permanent basis.  This vacancy represents an opportunity to join one of Telford’s largest employers, within an ever changing environment where you will discover the potential to perform and grow.

In this role as Suspense Account Management Representative, you will be responsible for completing high quality investigations on policies deemed to be broken with monies in suspense; identify and record root cause and escalate trends when identified.

Originally founded in 1963, ReAssure is a life and pensions company which buys and administers closed books of business from other companies. Built on a 2000-strong team with a wide range of skills and experience, there’s one constant running through the ReAssure business – ‘Change’. Join us and you’ll have opportunity to drive our growth and progress through your own success.

ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.

ReAssure offer an attractive benefits package for all permanent and fixed term employees, including 27 days’ holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from.

Key responsibilities

  • Investigate policies that are deemed broken with monies in suspense
  • Clear suspense by recommended fix solution or use existing ALPHA knowledge to apply where possible
  • Identify and record root cause. Escalating trends when identified
  • Maintain positive relationships with key stakeholders and customers

Key skills/experience required

  • Advanced skills in MS Word & Excel
  • Experience in SQL/PLSQL/Q&E preferred
  • Numerate and computer literate
  • Strong attention to detail
  • Ability to think analytically and should be a proactive problem solver
  • Ability to work under own initiative
  • Proven ability to adapt to change and have a flexible attitude at work
  • Ability to gather and interpret relevant data and information
  • Ideally have 6 months experience of life and pensions industry

Job category/type
Customer Services/Permanent


Date posted

Application closing date

Applications for this vacancy have now closed