Team Leader

Job reference RA2731 - Grade E/Universal

Job summary

ReAssure, part of Phoenix Group are recruiting a dedicated Team Leader to join our team within the Customer Services function, based in Hitchin.  This vacancy represents an opportunity to join one of Hitchin’s largest employers, within an ever changing environment where you will discover the potential to perform and grow.

Customer Service are looking to recruit a Team Leader in their Bereavements area in Hitchin.  Customer Services is a fast-paced environment, which requires Team Leaders to react quickly and effectively to daily duties alongside emerging challenges/incidents. Organisational skills alongside a proactive ‘can do’ attitude are important.

In this role, you will be responsible for a team of people, driving excellent customer outcomes, proactive risk management and motivating your team through role model leadership behaviours.

The ideal candidate will have strong communication skills, with a drive and confidence to implement potential improvements across the team. Customer Services has a culture of ‘one team’ therefore building strong relationships with your team, peers and stakeholders will be critical.

Key skills/experience required:

  • Strong interpersonal, motivational & communication skills.
  • Experience of a management role is not essential however would be advantageous
  • Strong organisational & planning skills
  • Ability to influence and persuade
  • Ability to represent a management perspective and to sell and own ideas
  • Proven ability to adapt to change and have a flexible attitude to work
  • Ability to develop and deliver improving customer service skills
  • Strong verbal communication style to deliver messages to individuals and team
  • SQL/Excel skills desirable but not essential

ReAssure is a highly respected name in the heritage Life Insurance and Pensions market. We are a 3000+ strong team built on a wide range of skills and a wealth of experience. Originally founded in 1963, we’re at a busy crossroads of regulatory and market changes in the insurance industry. We have a proven track record of successfully integrating blocks of pension, insurance and investment business.

As one of Britain’s Top Employers in financial services, we offer opportunities for you to challenge and develop yourself in a company that looks after our colleagues, customers and communities.

ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.

ReAssure offer an attractive benefits package for all permanent and fixed term employees, including 27 days’ holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from.

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Job category/type
Customer Services/Fixed Term Contract


Date posted

Application closing date