Team Manager

Job reference RA2861

Job summary

ReAssure, part of Phoenix Group are recruiting a Team Manager to join our team within the Customer Service Centre function. The position will preferably be based in Southampton on an FTC basis. This vacancy represents an opportunity to join an ambitious organisation, within an ever-changing environment where you will discover the potential to perform and grow.

You will be responsible for leading a high performing team of telephone and email based Customer Service Advisers to deliver customer service excellence.

Key responsibilities will include:

  • Motivating and empowering your team
  • Developing the individuals within your team
  • Developing our customer service offering

Key skills/experience required:

  • Management experience
  • Customer service experience

 ReAssure is a highly respected name in the heritage Life Insurance and Pensions market. We are a 3000+ strong team built on a wide range of skills and a wealth of experience. Originally founded in 1963, we’re at a busy crossroads of regulatory and market changes in the insurance industry. We have a proven track record of successfully integrating blocks of pension, insurance and investment business.

As one of Britain’s Top Employers in financial services, we offer opportunities for you to challenge and develop yourself in a company that looks after our colleagues, customers and communities.

ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.

ReAssure offer an attractive benefits package for all permanent and fixed term employees, including 27 days’ holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from.

Job category/type
Customer ServicesReAssure Life/Fixed Term Contract


Date posted

Application closing date

Applications for this vacancy have now closed