Technical Claims Assessor

Job reference RA1890

Job summary

ReAssure are looking to recruit a dedicated Claims Assessor to join our team within the Customer Service Support function. The position will preferably be based in Telford on a permanent basis. This vacancy represents an opportunity to join one of Telford’s largest employers, within an ever changing environment where you will discover the potential to perform and grow.

This is an excellent opportunity for a clear career path where there is development within the role, enabling progression through the relevant claims types and levels across all claims handled by the Technical Claims area.

The variation of the types of claims, books of business means that this is a challenging but rewarding role which provides an opportunity to learn new & varied skills on a daily basis.

In this role as a Claims Assessor, you will be responsible for:

Delivering an outstanding service for our customers during one of the most difficult times in their lives. You will be responsible for managing your own health claims portfolio consisting of life, critical illness, income protection & pension claims.

A proven experience in health claims assessment, preferably with a recognised claims authority and across the range of protection types would be desirable. You will also be expected to have the ability to manage the customers’ expectations through the claims process, including telephone based customer contact with a need to be proactive, working to tight deadlines and possess excellent decision making skills.

Working towards or holding the CII claims diploma is desirable for this position.

Competitive Salary & Benefits package, including 27 days’ holiday, pension, healthcare

Originally founded in 1963, ReAssure is a life and pensions company which buys and administers closed books of business from other companies. Built on a 2000-strong team with a wide range of skills and experience, there’s one constant running through the ReAssure business – ‘Change’. Join us and you’ll have opportunity to drive our growth and progress through your own success.

ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.”


Key responsibilities

  • Ability to build relationships with appropriate relevant parties
  • Excellent listening skills
  • Excellent call handling & interpersonal skills/influencing and negotiating skills
  • Good literacy skills
  • Ability to see the bigger picture
  • Analytically minded
  • Ability to remain composed and focus on the customer when under pressure
  • Customer empathy

Job category/type
Customer Services/Permanent


Date posted

Application closing date

Applications for this vacancy have now closed