Operational Support Analyst

Job reference RA3466 - Grade E/Universal

Job summary

ReAssure, part of Phoenix Group are recruiting an Operational Support Analyst to join our team within the Finance function. The position will preferably be based in Telford on an FTC (12 months) basis. This vacancy represents an opportunity to join an ambitious organisation, within an ever-changing environment where you will discover the potential to perform and grow.

You will be responsible for providing first line support for BAU queries regarding the Actuarial Systems, valuation model and Unify environments, ensuring that any queries are answered in a timely fashion and to a high standard

Key responsibilities will include:

  • Working on issue resolution as instructed by the Operational Support Lead, liaising with relevant partners (BAU, Model Stewards, Project teams, IT) to ensure issues are correctly followed through, Root Cause Analysis recorded and permanent fixes put in place.
  • Updating the existing systems and applications documentation and producing new documents when needed.
  • Supporting the regular cycle of modelling and system improvements, in particular with regards to regression testing.
  • Monitoring storage usage and providing weekly reports.
  • Monitoring access to actuarial systems for audit purposes and raising access requests for new starters, movers, etc.
  • Champion of Actuarial Systems tools within ReAssure.

Key skills/experience required:

  • General understanding of IT developments in the industry.
  • Ability to proactively identify and prevent possible issues affecting systems and applications in Finance.
  • Ability to collaborate effectively with the rest of the Operational Delivery team, with other stakeholders in Finance and at company level.
  • Ability to take part in cross-functional teamwork where necessary.

ReAssure is a highly respected name in the heritage Life Insurance and Pensions market. We are a 3000+ strong team built on a wide range of skills and a wealth of experience. Originally founded in 1963, we’re at a busy crossroad of regulatory and market changes in the insurance industry. We have a proven track record of successfully integrating blocks of pension, insurance and investment business.

As one of Britain’s Top Employers in financial services, we offer opportunities for you to challenge and develop yourself in a company that looks after our colleagues, customers and communities.

ReAssure is an equal opportunities employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills; and creating an inclusive environment for all employees.

ReAssure offer an attractive benefits package for all permanent and fixed term employees, including 27 days’ holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from.

Share this vacancy

Job category/type
Finance/Fixed Term Contract

Hitchin Multi-site Norwich Telford

Date posted

Application closing date